Return & Refund Policy – Pawfect Straps

At Pawfect Straps, we are committed to providing high-quality dog collars and leashes. If you are not satisfied with your purchase, we offer a fair and transparent refund policy to ensure customer satisfaction.

Eligibility for Refund

You may request a refund within 14 calendar days of your purchase if:

✔ You notify us within this period with a valid reason for your refund request. ✔ The product is unused, in its original packaging, and in the same condition as received. ✔ The item has a manufacturing defect or was damaged during delivery.

Non-Refundable Items

🚫 Customized or personalized collars and leashes (if applicable). 🚫 Items that have been used, altered, or damaged due to customer mishandling. 🚫 Items purchased under clearance or final sale promotions.

Refund Process

  1. Submit a Request

    To request a refund, please Contact Us with:

    • Your order number

    • A brief explanation of the issue

    • Photos of the product, if applicable

  2. Verification

    We will review your request and may ask for additional details or product return.

  3. Refund Completion

    • If your refund is approved, it will be processed to your original payment method within 5-7 business days (processing times depend on your bank/payment provider).

    • If a return is required, we will provide return instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.

Important Notes

  • Items must be returned in their original condition and packaging to be eligible for a refund.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

  • Repeated refund requests or abuse of this policy may result in account restrictions.

Need Help?

For any refund-related inquiries, please Contact Us.

Thank you for choosing Pawfect Straps! 🐾 We appreciate your support and look forward to providing premium accessories for your furry friends.